Shipping Policy

Shipping & Fulfillment Time

All orders ship from our studio within 3 business days but could be subject to delays during peak shipping times and holidays. 

Shipping Estimates:

Within the United States:

• Express: 3-5 Business Days
• First Class: 5-10 Business Days

Outside of the United States:

• Express: 5-10 Business Days
• First Class: 10-25 Business Days

Shipment Damage:

Please reach out to our customer service team, mhq@shopmachete.com, within 5 days of receiving your package with photos of your damaged shipment.

Shipping Materials

We’re committed to making our shipping materials as sustainable as possible. While we’re continuously improving, here’s what we currently use:

• Recyclable Plastic (#2) – Protects your jewelry and can be recycled in your home bin, often repurposed as composite lumber.
• Biodegradable EVA Bags – Designed to break down naturally over time.
• Dissolvable Packing Peanuts – Made from starch and dissolve in water.
• Recycled Paper Print Materials – All our printed materials use recycled paper.

We’re always working toward more sustainable solutions—thank you for supporting our efforts!